Practical tips, tools and ideas on leadership, management and organizational success

5 Tips for Navigating Difficult Conversations

Our work, our relationships, and our lives succeed or fail one conversation at a time. Susan Scott In this era of digital communication, it’s easy to overlook, ignore and avoid the relationships in our lives that need work. If you’ve ever sent an email when you should have picked up the phone, purposely dodged someone’s cubicle, or sat fuming in silence during a frustrating meeting… you’re not alone. Sometimes we avoid difficult conversations because we don’t know what to say or we’re afraid of what we’ll hear in return. Other times, we convince ourselves that we don’t have the time to deal with it or we don’t want to hurt others' feelings. Or, we may simply lack the courage to confront the

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